I just wanted to send you the following email expressing my complete satisfaction for a job well done!
The process started with the signing of the initial contract with Jim and I must say it was overwhelming but Jim really did a great job explaining the process and advising us of the options. He was very reassuring, knowledgeable and patient. Jim made several trips to the house to review the contract prior to our signing which we really appreciated. To be honest, the reason we went with Quality was because we felt comfortable with Jim. As you know, we had other companies give us quotes but at the end of the day, Jim was the reason we signed.
Two weeks after signing, Frankie came to our assistance and she was great. As your team may have come to learn, I can be high maintenance and Frankie walked me through the permit process so the initial hole could be dug.
After the permit and the hole, I had the pleasure of meeting you…You are awesome! I always could count on you to call me back, keep me apprised of the schedule, answer all of my questions and most importantly, kept me calm even when we were in Aruba. I couldn’t have gone through this process without you. I commend you for running such a tight ship and making sure the customer, me, is truly taken care of from start to finish.
George…I love George…He cost me some extra money and eventually a pizza, but what a great person with a great personality. All I can say is that he did a spectacular job on the deck and he really can operate a bobcat. I watched him operate that machine and I thought he was going to flip it but he graded my yard with ease and made sure that the retaining wall was set properly along the deck line. I also could count on him. He told me he would be out on a certain day and he was. His crew was very professional and always willing to lend a hand and answer a question. George went out of his way to have the deck sealed the same day it was poured so my dogs wouldn’t be inconvenienced and so I wouldn’t have a coronary worrying about rain. The pizza will be on its way…I promise.
I didn’t forget Allie…she has got to be the most patient person…I can only imagine the stress that she deals with. In my book, she is number one. I could always count on Ally to call me back for reassurance, confirm a scheduled appointment or answer a question. She never says no and always goes above and beyond to answer a question or solve a problem. I think that she is a huge asset to the team and hopefully, I will not bug her too much over the years.
Finally, I guess there wouldn’t be a company without Jack. At the end of the day, the integrity of the company is instilled through the people that run the company and I can only assume that Jack has instilled his values throughout the company which is readily apparent. I knew from the first day that I met him, I would not have any problems. He gave me his home phone number and his cell phone and told me to call with any concerns. Need I say more.
I know that I didn’t mention everyone but the reality is that I am very pleased with my pool. I will recommend your company to anyone I know interested in buying a pool. Please feel free to use me as a reference. I hope that you guys stop by one day soon and see the finished product!!! I will feed you too!!!
Thank you again.
Adam and Darci Bernstein
